Help Center

STOP! Give us a call right away, and we will come take a look at it for you. A lot of problems can easily be solved, but if you continue operating your cover while it is having issues, it can be a lot more expensive to repair.

If you are experiencing trouble with your pool heater, the first thing you will need to check is if your filter is clean and you have adequate water flow through the system. The second thing to check is to make sure your pilot is lit and your gas valves are turned on. If neither are working, give us a call!

Water loss will come from evaporation, plumbing, splash out, or a leak in the vessel. The bucket test is an easy way to rule out pool leaks without calling a professional. How to Perform the Bucket Test Have your pool filled to its standard level. Using a 5 gallon bucket, fill it 1 inch from the top with pool water. If you are performing this on a commercial pool, turn any autofill valve off and close access to the pool. Homeowners also need to check if they have an auto-fill device and turn it off. Immerse the bucket in the pool to about 5 inches. Setting it on the first or second step of your pool should suffice. Mark the water level inside the bucket and the water level outside the bucket. Come back in 24 hours to compare the inside water level to the outside water level. If the water level outside the bucket has dropped more than the water level inside the bucket, you likely have a pool leak and need to call a professional. Make a note to check the bucket at exactly the 24 hour mark, as waiting longer than this can give inaccurate results. If it rains you will have to wait and start over when there is a clear forecast. After the test, use our pool water loss calculator to find out how much water is being lost to the leak. Vinyl liners can be patched under water, and we do have patch kits available in store.

It depends on how often the pool is being used and how much debris accumulates on the surface and bottom. It is important to make sure you are vacuuming and skimming your pool regularly. A clean pool will hold chemicals better, making sure the water is safe. Cleaning your filter and baskets will ensure the system is operating smoothly and prolong the life of your equipment.

A green pool is usually caused by algae growth, and the best remedy is to shock it. To clear the green water, you'll need to follow a few steps: First, clean the pool filter and surface thoroughly to remove any algae buildup. Then, add a shock treatment to kill the algae. Finally, rebalance your pool water by adjusting the pH, alkalinity, and chlorine levels. This process typically takes a few days, but it will leave your pool crystal clear and ready for swimming again.

The most used chemicals when regularly maintaining your pool are pH, alkalinity, sanitizer (chlorine or bromine), and a shock (chlorine or non-chlorine). Make sure to test your pool water before adding any chemicals to ensure proper dosing to balance your pool accurately. All the chemicals must be balance to work together and provide a safe swimming experience.